In 2011, Johnson County Community College’s Billington Library first piloted and then implemented a low-cost online reference statistics tool called Gimlet. The system replaced an outmoded and inaccurate pen-and-paper statistics system. This paper details the struggles and advantages of this change. Implementation and training programs are discussed, as well as strategies for generating staff buy-in. Both the expected and unexpected advantages of a Gimlet based online system are explored, and future directions for the system are described.
Libraries looking for a very low cost, easy to implement electronic statistics solution should consider Gimlet. The experience of JCCC’s Billington Library can serve as an effective road map.
Library and Information Science
Bailey, Barry J.; Swails, Mark J.; and Tipton, Jessica, "Using Gimlet to Improve Service at the Library" (2012). Library Papers and Presentations. 22.