In 2011, Johnson County Community College’s Billington Library first piloted and then implemented a low-cost online reference statistics tool called Gimlet. The system replaced an outmoded and inaccurate pen-and-paper statistics system. This paper details the struggles and advantages of this change. Implementation and training programs are discussed, as well as strategies for generating staff buy-in. Both the expected and unexpected advantages of a Gimlet based online system are explored, and future directions for the system are described.

Libraries looking for a very low cost, easy to implement electronic statistics solution should consider Gimlet. The experience of JCCC’s Billington Library can serve as an effective road map.


Library and Information Science