Checking in with Users: Evaluating Library Reference Values
Julie Hartwell and Mardi Mahaffy describe how the University of Missouri-Kansas City Libraries provide services to their clients and more specifically how they evaluate how well they’re doing in this work
Hartwell, Julie and Mahaffy, Mardi
"Checking in with Users: Evaluating Library Reference Values,"
C2C Digital Magazine: Vol. 1
, Article 5.
Available at: https://scholarspace.jccc.edu/c2c_online/vol1/iss8/5