C2C Digital Magazine
Lessons learned from handling second- and third-tier help desk tickets at a university
Abstract
The author describes some of the ins and outs of working 2nd and 3rd tier help desk tickets at a university. She shares some best practices but also some ill advised ones, from experience.
Recommended Citation
Hai-Jew, Shalin
(2021)
"Lessons learned from handling second- and third-tier help desk tickets at a university,"
C2C Digital Magazine: Vol. 1:
Iss.
14, Article 11.
Available at:
https://scholarspace.jccc.edu/c2c_online/vol1/iss14/11
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