Title

Technical Support Bench Mark and Best Practices

Abstract

Quality technical support services are critical to successful implementation of instructional technology. Discussed are the findings of a study to benchmark community college services and identify best practices in the areas of distance learning, help desk services, and classroom technology support services. The study included a survey and interviews with technology services leadership and managerial support staff from League for Innovation board member colleges.

Disciplines

Educational Assessment, Evaluation, and Research | Instructional Media Design